How We Help

So what makes TelePA an awesome service?

TelePA clients stay with the service for years, because of the great value we provide and because they know the super-friendly TelePA team care deeply about what we do. We really want you to be successful and for our service to be a delight, so you can be sure that when we find a new or better way of doing something, we adopt it.

Partner with TelePA

  • STEP 1: Book a Consultation

    We explain the process, you explain your needs.

  • STEP 2: Complete the Client Brief

    This helps us prepare our agents to handle your calls effectively.

  • STEP 3: Smooth Onboarding

    We'll help reroute your phone number and get to work on answering your calls!
Start Your Free Trial Today

We hold on to some much-appreciated traditional values such as courtesy, accuracy and transparency. TelePA is a business about people, not machines. There is a long way to go before a computer can do a good job of making your callers feel valued.

Our 10-point process for managing calls.

  1. Answer quickly
  2. Greet the caller
  3. Give the caller the company name
  4. Offer name of TelePA team member
  5. Offer to help
  6. Listen carefully and ask questions
  7. Provide information according to the client’s brief
  8. Check spellings - Check numbers
  9. Make notes - check we have understood
  10. Forward the call or write and send a message

Need a little extra support?

In addition to taking your calls, we can offer:

  1. Extra tasks, such as using your CRM or helpdesk software
  2. Making appointments for you using Outlook or other diary systems
  3. Organising memberships, events or mailshots
  4. Sending SMS notifications
  5. Handling your spam
  6. End of day enquiry summaries

If you have one or more of these challenges, contact us now!

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